Tivelle Help Center
Frequently Asked Questions
Find clear answers about Tivelle orders, shipping, delivery, returns, exchanges, promotions, product information, and customer support. Our goal is to make the details around your shopping experience easy to understand.
Quick Answers
The essentials, before you start browsing the full answers.
Tivelle keeps its core service standards simple: free shipping across the store, expected delivery within 3–5 calendar days, free eligible returns and exchanges within 30 days, and customer support available 24 hours a day.
Free on every order
Standard shipping is included automatically on Tivelle purchases without a minimum order requirement.
3–5 calendar days
Our normal expected timeframe covers the order's standard journey through fulfillment and delivery.
30-day flexibility
Eligible products can be returned or exchanged free within 30 days according to the applicable return conditions.
Available 24/7
Our support team can assist with products, orders, delivery, returns, exchanges, and other store questions.
Orders
Ordering from Tivelle
These answers cover common questions about placing an order, checking details, making changes, and understanding what happens after checkout.
How do I know my Tivelle order was received?
After an order is successfully submitted, you should receive the available order confirmation associated with the contact details provided at checkout. Keep your order number available because it helps us review your purchase if you need support.
Can I change my order after placing it?
Contact us as soon as possible. We can review requests such as address corrections, item adjustments, or other order changes while the order is still at a stage where modification is possible.
Changes cannot be guaranteed once processing, packing, labeling, or shipment has progressed.
Can I cancel an order?
Cancellation may be possible if the order has not progressed too far through fulfillment. Contact Tivelle promptly and wait for confirmation that the cancellation was successfully completed.
What information should I provide when asking about an order?
Include your order number, the name and email associated with the purchase, and a clear explanation of the issue or request. This helps our team identify the order and review it efficiently.
What if I entered the wrong shipping address?
Contact Tivelle as soon as you notice the error. Address corrections may be possible before dispatch, but cannot be guaranteed after an order has entered advanced fulfillment or the carrier network.
Can I add another product to an order I already placed?
In many cases, adding products to an existing order may not be possible once checkout is complete. Our team can review the order status and advise on the available option.
Shipping & Delivery
From checkout to your door
Tivelle provides free shipping across the store with a standard expected delivery timeframe of 3–5 calendar days.
How much does Tivelle shipping cost?
Standard shipping is free on every Tivelle product. There is no minimum purchase requirement for this storewide shipping benefit.
How long does delivery take?
Tivelle's standard expected delivery timeframe is 3–5 calendar days.
Severe weather, transportation disruptions, carrier conditions, address problems, or other circumstances outside normal operations can occasionally affect delivery timing.
Why has my tracking information not updated?
Tracking can take time to activate after a shipment is prepared, and not every movement between facilities generates an immediate visible scan. A parcel can continue moving while the tracking page remains unchanged for a period.
What should I do if tracking says delivered but I cannot find my package?
First check entrances, porches, mail areas, reception desks, household members, and other safe delivery locations around the address.
If the package is still missing, contact Tivelle with your order and tracking details so the delivery can be reviewed.
What if my package arrives damaged?
Keep the product and packaging and contact us promptly. Where possible, retain clear photographs showing the parcel and visible damage so the issue can be reviewed.
What if part of my order is missing?
Keep the packaging and all items you received, then tell us which product or component is missing. We will review the order and available shipment information.
Returns & Exchanges
Simple support when something is not right
Eligible Tivelle purchases can be returned or exchanged free within 30 days. Contact our support team before sending a product back so the request can be reviewed and the correct instructions provided.
- Start eligible return or exchange requests within 30 days.
- Keep relevant packaging, accessories, manuals, and components where applicable.
- Contact us before sending an item back.
- Damaged, defective, incorrect, or incomplete items may follow a different review process.
- Hygiene-sensitive products may require additional eligibility review after opening or use.
How long do I have to request a return?
Eligible return requests should be started within 30 days of receiving the purchase.
Does Tivelle charge for eligible returns?
Tivelle provides free returns for eligible approved requests when the applicable return process is followed.
Can I exchange an item instead of returning it?
Eligible products can be exchanged free within 30 days, subject to product condition, category, and replacement availability.
Where will my refund be sent?
Approved refunds are generally issued to the original payment method unless another lawful resolution has been agreed.
How quickly will a refund appear?
After Tivelle processes an approved refund, the time required for the credit to appear can vary according to the bank, card issuer, payment provider, or financial institution.
Products & Care
Questions about the Tivelle assortment
Tivelle brings together products for pregnancy, postpartum recovery, nursing, feeding, diapering, baby care, sleep, nursery, safety, and travel.
What types of products does Tivelle carry?
Our assortment includes maternity support, pregnancy sleep and relaxation, postpartum recovery and personal care, pumps and nursing accessories, milk storage, bottles, feeding essentials, bibs, utensils, diapering, wipes, bath care, grooming, skincare, swaddles, sleepwear, nursery products, soothing accessories, travel essentials, and baby safety products.
How should I choose a product for pregnancy, postpartum, or baby care?
Review the product description, intended use, specifications, included components, instructions, warnings, age guidance, and compatibility information where applicable.
Health, medical, developmental, or individualized safety questions should be discussed with an appropriately qualified professional.
Can product packaging look different from the website?
Packaging, labeling, included presentation, or specifications can occasionally be updated. We aim to present products accurately, but reasonable packaging or manufacturer updates may occur.
Why might a product color look slightly different?
Screens, brightness settings, photography, and display calibration can cause colors to appear somewhat different from the physical product.
Are product descriptions medical advice?
No. Tivelle product information is provided for general shopping and product-understanding purposes and should not be treated as medical, diagnostic, clinical, or individualized professional advice.
Savings & Promotions
Automatic savings without complicated codes
Tivelle uses automatic promotional benefits to keep eligible savings simple at checkout.
- Successful email subscribers automatically receive 15% off sitewide.
- The subscriber discount is not limited to the first purchase.
- No discount code is required for the subscriber benefit.
- Selected promotional products automatically receive 20% off.
- No discount code is required for eligible Special Offers.
How does the 15% email subscriber discount work?
After a successful email subscription, the 15% sitewide benefit is applied automatically for eligible use. It is not limited to only the subscriber's first purchase and does not require a discount code.
What is the 20% Special Offers discount?
Selected promotional products receive an automatic 20% discount when they are included in the applicable offer. No promotional code is required.
How are refunds handled for discounted products?
If a discounted purchase is eligible for a refund, the refundable amount is based on the actual amount paid for the returned product.
Do I need to enter a code to receive Tivelle's automatic offers?
No code is required for Tivelle's automatic subscriber benefit or eligible selected-product promotional discount.
Still Need Help?
Tivelle support is available 24/7
If your question is not answered here, our customer support team can help with product information, orders, delivery, tracking, returns, exchanges, discounts, or another Tivelle shopping concern.
Contact Tivelle SupportThese frequently asked questions summarize Tivelle's current customer-service standards and general store guidance. Individual orders, products, returns, or delivery situations may require additional review. Last updated October 2026.