Tivelle Website Terms
Terms of Service
These Terms of Service explain the rules that apply when you browse Tivelle, purchase products, use our website, or interact with our services. Please review them carefully before placing an order.
Agreement
Using Tivelle means accepting these terms
By accessing or using the Tivelle website, creating or using an account where available, submitting information, or placing an order, you agree to these Terms of Service and any policies referenced through the website.
If you do not agree with these terms, please do not use the website or place an order. You must use the site only for lawful purposes and in a manner consistent with these terms.
We may update these Terms of Service from time to time. Updated terms become effective when posted unless a different effective date is stated. Continued use of Tivelle after an update constitutes acceptance of the revised terms to the extent permitted by applicable law.
A straightforward customer agreement
These terms are intended to establish practical expectations between Tivelle and customers using our website. They cover website use, purchases, pricing, products, promotions, intellectual property, third-party services, and other important legal conditions.
Website Use
Responsible use of our digital store
Tivelle provides this website for personal shopping, product research, customer support, and access to information about our store and services.
You agree not to interfere with the operation, security, functionality, or integrity of the website, and not to use the site in a way that could harm Tivelle, other customers, service providers, or third parties.
Legal capacity
You must have the legal capacity required to enter into a binding agreement or use the website with appropriate authorization.
Accurate details
Information you submit in connection with an order or customer request should be accurate, current, and sufficient to complete the requested transaction.
Account responsibility
If account features are available, you are responsible for safeguarding access credentials and for activity occurring through your account.
Lawful use
The website may not be used for fraud, abusive behavior, unauthorized access, unlawful activity, or conduct that disrupts the service.
No harmful interference
You may not deploy malicious code, interfere with network operations, scrape restricted data, or attempt to bypass technical protections.
Service continuity
Website access can occasionally be interrupted for maintenance, technical issues, security, upgrades, or circumstances outside our control.
Orders and Purchases
How an order becomes a purchase
Submitting an order represents an offer to purchase the products shown in your cart. Receipt of an order confirmation does not necessarily mean the order has been finally accepted or can be fulfilled.
Tivelle may review, decline, limit, or cancel an order before fulfillment when reasonably necessary, including in cases involving pricing errors, payment issues, inventory limitations, suspected fraud, incorrect product information, or other operational concerns.
Order submitted
You select products, provide required checkout details, and submit the order for review and processing.
Payment reviewed
The applicable payment method may be authorized, verified, or charged in connection with order processing.
Order accepted
Once the order can be fulfilled and proceeds through processing, Tivelle moves the purchase toward dispatch.
Delivery follows
Free shipping applies to Tivelle orders, with an expected delivery timeframe of 3–5 calendar days.
Product Information
Carefully presented product details
Tivelle offers products across maternity support, pregnancy comfort, postpartum recovery, nursing, feeding, diapering, bath care, sleep, nursery, travel, and baby safety categories.
We aim to present product descriptions, images, specifications, availability, pricing, and other information accurately. However, minor differences can occur because of display settings, packaging changes, manufacturer updates, or other factors.
- Product images are intended to represent the item as accurately as reasonably possible.
- Colors may appear slightly different depending on the device or screen used.
- Packaging, labeling, included components, or specifications can change without materially altering the product.
- Availability can change between browsing and final order processing.
- Customers should review product information and instructions appropriate to their intended use.
Pricing and Promotions
Clear savings and purchase amounts
Prices displayed on Tivelle are subject to change before purchase. The price shown and accepted during checkout, together with applicable taxes or charges, determines the amount due for that transaction.
If a pricing, promotional, technical, or product-information error is identified before fulfillment, Tivelle may correct the error and, where appropriate, contact the customer, cancel the affected order, or provide another reasonable resolution.
15% sitewide discount
Customers who successfully subscribe by email automatically receive 15% off sitewide. The benefit is not limited to a first order and does not require a discount code.
20% selected products
Selected promotional products may receive an automatic 20% discount without a discount code, subject to the applicable offer terms and product eligibility.
Refunds reflect amount paid
Where a discounted purchase is eligible for a refund, the refundable amount is based on the actual amount paid for the returned item.
Customer Responsibilities
Use products with appropriate care
Customers are responsible for reviewing product instructions, warnings, labels, age guidance, compatibility information, and other applicable usage details before using a product.
Tivelle product information is provided for general shopping purposes and should not be treated as medical, clinical, diagnostic, or professional advice.
- Follow product-specific instructions and warnings provided with an item.
- Use baby and maternity products in a manner appropriate for their intended purpose.
- Seek qualified professional guidance when a health, medical, or safety question requires individualized advice.
- Stop using a product if its condition makes continued use unsafe or inappropriate.
- Keep products intended for adults or caregivers away from children when required by their instructions.
Legal Framework
Important terms that protect both sides
The provisions below address intellectual property, third-party services, service availability, liability, and other legal matters connected with use of Tivelle.
Intellectual property
Tivelle branding, original website design, text, graphics, logos, and other protected material may not be copied, reproduced, distributed, or commercially exploited without authorization except as permitted by law.
Third-party services
Parts of the website may rely on payment providers, delivery services, applications, embedded tools, or other third parties. Their services can be subject to separate terms and policies.
Service availability
Tivelle does not guarantee uninterrupted or error-free website access. Maintenance, security measures, technical issues, or events outside reasonable control may affect availability.
Information accuracy
We aim to keep website information accurate and current, but occasional typographical, technical, pricing, availability, or descriptive errors may occur and can be corrected.
Limitation of liability
To the fullest extent permitted by applicable law, Tivelle is not liable for indirect, incidental, special, or consequential losses arising solely from use of the website or circumstances beyond reasonable control.
Consumer rights
Nothing in these Terms of Service is intended to exclude, restrict, or modify rights or remedies that cannot lawfully be excluded or limited under applicable consumer-protection law.
Additional Terms
Changes, severability, and governing law
If any provision of these terms is found to be invalid, unenforceable, or unlawful, the remaining provisions remain effective to the extent permitted by law.
A failure by Tivelle to enforce a provision at a particular time does not automatically waive the right to enforce that provision later.
These Terms of Service are governed by applicable laws of the United States and the State of New Jersey, without limiting any mandatory consumer rights that may apply based on a customer’s location.
These terms, together with applicable store policies and terms presented during checkout or in connection with a specific offer, constitute the agreement governing the relevant use of Tivelle and purchases made through the website.
Customer Support
Questions about these terms?
If you need help understanding how these Terms of Service relate to an order, promotion, return, product, or website feature, Tivelle customer support is available 24/7.
Contact Tivelle SupportTivelle may revise these Terms of Service when operational, legal, security, customer-service, or website requirements change. The current version displayed on this page applies from its stated update date. Last updated October 2026.