From Tivelle to Your Door
Shipping & Delivery
Every Tivelle order includes free shipping, with standard delivery expected within 3–5 calendar days. This guide explains what happens after checkout, how delivery progresses, and what to do if your package needs attention.
Delivery Standard
Simple shipping: no standard delivery fee and a clear expected timeframe.
Tivelle provides free shipping on all products, with no minimum order requirement for our standard shipping benefit.
Our standard expected delivery timeframe is 3–5 calendar days. This includes the normal movement of your order through fulfillment, carrier transit, and final delivery.
Most orders are expected to arrive within this window, although severe weather, transportation disruptions, carrier network conditions, address issues, or other events outside our direct control can occasionally affect timing.
Order Journey
What happens after checkout
Once an order is submitted, it moves through a sequence designed to prepare the purchase for delivery and provide visibility as it travels.
Order confirmed
Your purchase enters our processing flow after the order is successfully submitted and the required transaction details are received.
Prepared for fulfillment
Items are prepared for shipment and the shipping details associated with the order are reviewed for fulfillment.
Dispatched
Once the package enters the delivery network, available tracking information can begin reflecting carrier movement.
Delivered
Final delivery is completed at the shipping destination provided with the order, subject to normal carrier procedures.
Before Dispatch
Accurate details help delivery move smoothly
Shipping information is taken from the details provided during checkout. Reviewing those details before submitting your order helps reduce preventable delivery issues.
- Enter the complete recipient name and street address.
- Include apartment, suite, unit, floor, or building details where applicable.
- Check the city, state, and postal code carefully.
- Provide current contact information for important order communication.
- Use a delivery location where parcels can reasonably be received.
- Contact Tivelle promptly if you notice an address mistake after ordering.
Address changes cannot be guaranteed once an order has moved into advanced processing or shipment.
Tracking
Follow your order as it moves
Tracking information can help you understand the current stage of your shipment. It is normal for some carriers to take time before displaying the first scan or updating movement between facilities.
Tracking may not appear immediately
A newly created tracking reference can remain inactive until the carrier receives and scans the package into its network.
Not every step creates a scan
A parcel can continue moving even when the tracking page has not displayed a new event for a period of time.
Delivery dates can adjust
Carrier estimates may change as the parcel moves through regional facilities, weather events, or local delivery networks.
Check nearby delivery points
If tracking shows delivered, check entryways, mail areas, reception desks, household members, and other safe locations around the address.
Keep your order number ready
Having your order number and tracking information available helps our support team review a shipping concern more efficiently.
3–5 calendar day standard
Our normal expected delivery timeframe remains 3–5 calendar days, subject to circumstances that may affect transportation or final delivery.
Receiving Your Order
A few checks can make delivery easier
Baby, maternity, feeding, nursery, and care products can vary in size and packaging. Where possible, make sure your delivery location can safely receive the parcel.
- Check the delivery area around the expected arrival date.
- Review tracking for carrier instructions or delivery attempts.
- Look around entrances, porches, reception areas, or mail facilities after a delivered scan.
- Inspect the package when it arrives for visible transit damage.
- Keep packaging if an item arrives damaged, incorrect, incomplete, or defective.
- Report delivery concerns promptly so the available information can be reviewed.
Delivery Issues
When an order needs extra attention
Most deliveries follow the normal flow, but occasionally a parcel may be delayed, misplaced, damaged, returned, or affected by an address problem.
Delivery exceeds the normal timeframe
Weather, transportation interruptions, carrier volume, local access conditions, or network delays can occasionally extend delivery beyond the expected 3–5 calendar days.
Information is incomplete or incorrect
An inaccurate shipping address can delay delivery or make the parcel undeliverable. Contact us quickly if you notice an error, although changes cannot be guaranteed after dispatch.
Tracking shows delivery but the parcel is missing
Check household members, nearby safe locations, mail areas, reception points, and the immediate property before requesting a review.
Package arrives in poor condition
Keep the item and packaging and document visible damage where possible. Our support team can review the issue and determine the appropriate next step.
The wrong product arrives
Keep the received product and its packaging while the order is reviewed so we can compare the shipment with the original purchase.
An item or component is missing
Retain all packaging and received materials and tell us what is missing so the shipment can be reviewed accurately.
Delivery Support
Need help with your shipment?
Tivelle customer support is available 24/7 for tracking questions, delayed orders, delivery concerns, address issues, damaged parcels, missing items, and other shipping-related needs.
Contact Delivery SupportThe 3–5 calendar day timeframe is Tivelle’s standard expected delivery period. Individual shipments can occasionally be affected by carrier conditions, severe weather, address issues, access restrictions, or other circumstances outside normal operations. Last updated October 2026.