Privacy at Tivelle
Privacy Policy
This Privacy Policy explains how Tivelle collects, uses, shares, protects, and retains personal information when you browse our website, place an order, subscribe to email updates, or contact our support team.
What We Collect
Information connected to your experience
The information we collect depends on how you interact with Tivelle. Some information is provided directly by you, while other information may be generated automatically when you use our website or received from service providers involved in completing a transaction.
We aim to collect information that is reasonably relevant to operating the store, processing purchases, delivering orders, communicating with customers, improving the website, protecting transactions, and meeting legal or operational requirements.
Contact information
This can include your name, email address, telephone number, shipping address, billing information, and other details submitted with an order or support request.
Order information
We may process details about products purchased, transaction amounts, discounts, order status, shipping progress, returns, exchanges, and customer-service history.
Device information
Website interactions can generate browser, device, IP address, cookie, session, approximate location, and technical information used for operation, security, and analytics.
Communication data
Messages, support requests, feedback, email preferences, and other communications may be retained when necessary to respond or maintain customer-service records.
How We Use Data
Information supports the customer journey
Personal information is used for legitimate business purposes connected with operating Tivelle, serving customers, protecting transactions, and improving the experience.
Process purchases
We use relevant information to receive orders, process payments, confirm purchases, prepare fulfillment, arrange delivery, and provide order updates.
Assist customers
Information helps us respond to questions, returns, exchanges, shipping concerns, damaged items, cancellations, and other service requests.
Improve the website
Usage and technical information can help us understand website performance, customer journeys, accessibility, navigation, and areas that may need improvement.
Maintain security
Information can be used to prevent fraud, investigate suspicious behavior, secure transactions, enforce store terms, and protect customers and Tivelle.
Sharing & Services
When information supports a service
Tivelle may share personal information with service providers when reasonably necessary to operate our store and provide the services requested by customers.
These providers may process information on our behalf or for their own legally permitted purposes, depending on the service involved and their contractual relationship with Tivelle.
- E-commerce and website infrastructure providers that support storefront functionality.
- Payment processors and financial service providers involved in completing transactions.
- Delivery, shipping, logistics, and order-tracking services.
- Customer support, communication, email, and service-management providers.
- Analytics, fraud prevention, security, performance, and website-improvement services.
- Professional advisers, regulators, law enforcement, or other parties when disclosure is required or permitted by law.
Transaction providers
Payment information may be processed by payment and financial-service providers. Tivelle does not need to directly store every element of your payment-card information.
Shipping providers
Delivery partners may receive the name, address, contact details, and shipment information needed to transport and deliver an order.
Service partners
Providers that support website hosting, analytics, communications, security, customer service, or other functions may process relevant information.
Your Privacy Rights
Choices may vary by jurisdiction
Depending on where you live and the laws that apply, you may have rights relating to personal information Tivelle holds about you. These rights can be subject to exceptions, verification requirements, and legal limitations.
We may need to verify your identity or request additional information before completing certain privacy requests. Where legally permitted, an authorized agent may be able to submit a request on your behalf subject to appropriate verification.
Request information
You may be entitled to ask whether we process your personal information and request access to certain information associated with you.
Update inaccuracies
Where applicable, you may request correction of inaccurate or incomplete personal information maintained by Tivelle.
Request deletion
You may have the right to request deletion of certain information, subject to legal, transactional, security, tax, dispute, and recordkeeping exceptions.
Receive your data
Some laws may allow you to obtain certain personal information in a portable format where the relevant legal requirements are met.
Change preferences
You can use available unsubscribe controls to stop receiving promotional email communications. Operational messages about existing orders may still be sent.
Limit certain uses
Depending on applicable law, you may be able to object to or restrict certain processing activities or exercise other privacy choices.
Security & Retention
Protecting information responsibly
Tivelle uses reasonable administrative, organizational, and technical measures intended to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
No internet transmission, website, payment system, storage environment, or security practice can guarantee absolute security. Customers should also take reasonable steps to protect account credentials, devices, and communication channels.
Data retention
We retain personal information for as long as reasonably necessary for the purposes described in this policy, including order fulfillment, customer support, fraud prevention, accounting, legal compliance, dispute management, and legitimate business records.
International processing
Some service providers may process information in locations different from where you live. Where applicable, we rely on available legal and contractual mechanisms intended to support lawful data transfers.
Legal disclosures
Information may be preserved or disclosed when reasonably necessary to comply with law, respond to valid legal process, protect rights or safety, investigate fraud, or enforce applicable agreements.
Business changes
Information may be transferred in connection with a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction, subject to applicable legal requirements.
Children’s Privacy
Our store is intended for adult shoppers
Tivelle sells maternity, baby, feeding, nursery, and family-care products, but the website and purchasing services are intended for adults or people using the service with appropriate adult authorization.
We do not knowingly seek to collect personal information directly from children for the purpose of creating a customer relationship. If you believe a child has provided personal information to Tivelle inappropriately, please contact us so the situation can be reviewed.
Policy Changes
Privacy practices can evolve
We may update this Privacy Policy to reflect changes in our website, technologies, service providers, operational practices, legal requirements, or customer services.
When this policy changes, the revised version will be posted on this page with an updated date. Where required by law, additional notice or consent may be provided for material changes.
Privacy Support
Questions about your information?
For privacy questions, requests concerning personal information, or questions about how this policy applies to your Tivelle experience, our customer support team is available 24/7.
Contact Tivelle SupportThis Privacy Policy describes Tivelle’s current approach to personal information and may be updated as our services, technology, operations, or legal obligations change. Last updated October 2026.